Frequently Asked Questions
Welcome to the New Art Day FAQ Page!
This FAQ page is designed to answer your most common questions about our membership plans, application process, subscription details, and how we help artists thrive. If you don’t find what you’re looking for, our Team is always ready to assist at support@newartday.com. Let’s create, connect, and inspire together!
Explore the questions below to learn more about how New Art Day can work for you.
FAQ for Artists
What is the selection process?
At New Art Day, we select artists with national recognition and global potential. We prioritize full-time professional artists with established careers who consistently participate in national and international exhibitions.
Some additional attributes we value in our community of distinguished artists include:
- Recipients of notable national and international awards.
- Selection for prestigious artist residencies.
- Degrees from renowned art schools and universities.
- Exhibition experience in international museums or prestigious national institutions.
- Auction sales.
- Published books, monographs, or features in leading art publications.
While not all these achievements are required, they are highly valued by our selection team and can strengthen your application.
Some additional attributes we value in our community of distinguished artists include:
- Recipients of notable national and international awards.
- Selection for prestigious artist residencies.
- Degrees from renowned art schools and universities.
- Exhibition experience in international museums or prestigious national institutions.
- Auction sales.
- Published books, monographs, or features in leading art publications.
While not all these achievements are required, they are highly valued by our selection team and can strengthen your application.
Do you accept newcomers or emerging artists?
Absolutely! At New Art Day, we believe exceptional talent can come from anywhere. While we value established artists with national or international recognition, we also welcome newcomers who demonstrate exceptional creativity, dedication, and potential.
If you’re an emerging artist with a unique vision and a strong portfolio, we encourage you to apply. Our selection team looks for passion, originality, and the drive to grow—qualities that can shine at any stage of an artist’s career.
Join us and take the first step toward sharing your art with the world!
If you’re an emerging artist with a unique vision and a strong portfolio, we encourage you to apply. Our selection team looks for passion, originality, and the drive to grow—qualities that can shine at any stage of an artist’s career.
Join us and take the first step toward sharing your art with the world!
Can I upload any artwork on New Art Day?
Yes, but please ensure you comply with our terms of service. We reserve the right to reject any artwork deemed unfit. Additionally, remember to provide a signed certificate of authenticity with all your artworks upon sale.
How do I sign up?
Simply open the "Sell your art" page and click on the "Create my account" button and complete the form in detail.
Our Admissions Team will review your application and respond within 24 hours during business days.
Our Admissions Team will review your application and respond within 24 hours during business days.
What does the membership cover?
The monthly or annual membership plans cover the maintenance and operation of your artist page. For Regular and Premium members, additional features are included, such as:
- Unlimited artwork uploads.
- Improved online visibility.
- Inclusion in our newsletters and promotional campaigns.
- And much more!
Explore our membership plans to find the perfect fit for your artistic journey. Take the next step and make your choice today!
- Unlimited artwork uploads.
- Improved online visibility.
- Inclusion in our newsletters and promotional campaigns.
- And much more!
Explore our membership plans to find the perfect fit for your artistic journey. Take the next step and make your choice today!
Is there a trial period available?
Yes! Artists enjoy an exclusive launch offer for annual subscriptions: an extra three-month trial period during which you can cancel at any time with a full refund.
In other words, you get 15 months instead of 12 — the perfect opportunity to explore all the benefits of New Art Day risk-free!
You can also choose a monthly subscription, starting at €39, and cancel at any time.
In other words, you get 15 months instead of 12 — the perfect opportunity to explore all the benefits of New Art Day risk-free!
You can also choose a monthly subscription, starting at €39, and cancel at any time.
Can I cancel my subscription if I change my mind?
Absolutely! You can cancel your subscription at any time directly from your profile dashboard.
• Monthly subscriptions: You’ll retain access until the end of the current billing cycle. For example, if you paid on 1 January and cancel on 15 January, your access will continue until 31 January.
• Annual subscriptions: During the three-month trial period you can cancel at any time and receive a full refund. After the trial period, you’ll retain access until the end of the current billing cycle. For example, if you paid on 1 January and cancel on 15 June, your access will continue until the end of the billing cycle.
Please note that refunds are not available for unused months.
• Monthly subscriptions: You’ll retain access until the end of the current billing cycle. For example, if you paid on 1 January and cancel on 15 January, your access will continue until 31 January.
• Annual subscriptions: During the three-month trial period you can cancel at any time and receive a full refund. After the trial period, you’ll retain access until the end of the current billing cycle. For example, if you paid on 1 January and cancel on 15 June, your access will continue until the end of the billing cycle.
Please note that refunds are not available for unused months.
Can I upgrade or downgrade my plan at any time?
You can upgrade your plan at any time and will only be charged the difference. However, downgrading is not possible while keeping your current account. If you wish to downgrade, please contact our Support Team at support@newartday.com to delete your current account and start a new one from scratch. We believe it's unlikely you'll want to downgrade!
I have a Basic plan. Why is it limited to 10 artworks?
The Basic plan is designed to help you start selling globally at a lower cost. To add more artworks and manage your growing business effectively, you'll need to upgrade to the Regular or Premium plan.
Will New Art Day charge a commission on sales?
Absolutely no commission is charged on sales. We believe artists should receive the full value of their work, which is why we've set our commission rate at an unprecedented 0%. Every cent from your sale is yours to keep. Imagine the added value of selling your art on New Art Day—your membership fee will pay for itself many times over!
If you don't charge a commission on my sales, what about the quality of your service?
New Art Day provides round-the-clock support on business days, Monday to Friday, ensuring you're never left waiting. Our dedicated Support Team guarantees a response within 24 hours. While we handle the digital side, we ask you to manage the packaging, billing, and shipping of your artworks. But don't worry—our user-friendly interface makes managing your sales a breeze. Give it a try and experience the difference for yourself!
Can I still work with other galleries?
Absolutely! We believe artists should have the freedom to sell their work wherever they choose. There are no exclusivity requirements with New Art Day.
How does shipping work?
New Art Day streamlines all online logistics for you. Once you make a sale, you'll receive an instant notification. The buyer will be prompted to pay the full value of your artwork, along with the predetermined shipping cost, directly to your PayPal or bank account, based on your payment settings. New Art Day assists you in tracking each step, including reminding buyers to complete their payments. Plus, you'll find detailed packaging instructions in our Guidelines section.
Who sets the price of my artwork?
You're in charge! As the artist, you get to set the price for your work. If you're new to this and feeling unsure about pricing, feel free to contact our Support Team for assistance at support@newartday.com, we're here to help!
More questions?
Don't hesitate to use the contact form online, or write directly to support@newartday.com, we're here to help you!
FAQ for Collectors
How do you select the artworks available for sale?
We carefully select our artists, who then choose the works they wish to sell. However, we moderate the content and may reject artworks that do not align with our terms of service or meet our quality standards.
Who can sell their work on New Art Day?
Our artists are typically well-established, and we identify talent from around the globe to offer a diverse, high-quality international selection. We are also open to newcomers if we find their work compelling.
Are the artworks available as prints?
All works on New Art Day are original artworks. In the case of photography, engravings, and sometimes sculptures, editions and series are strictly limited, and the quantity is always specified by the artist. Reproductions and prints are not available on New Art Day.
What is an edition?
An edition refers to a limited number of copies of a work, commonly seen in photography. The edition size is set by the artist before the first sale and remains unchanged. For example, an established artist might limit an edition to 10 copies, while an emerging photographer may offer a larger edition. Generally, the smaller the edition, the higher its value.
Is a certificate of authenticity provided?
Yes, all artworks sold on New Art Day come with a certificate of authenticity signed by the artist. Editions (e.g., photographs, prints) are also numbered and signed.
The work I wanted is no longer available. Can I commission a similar piece?
Many of our artists accept commissions! If the artwork you love is no longer available, feel free to reach out directly through the contact form on the artist's profile page to discuss a commissioned piece.
Are all the works on New Art Day for sale?
Not always, as some works may have already been sold. If a piece is sold, it will be marked on the artwork page. If you can't find what you're looking for, feel free to contact the artist to explore commission opportunities!
Why are sold artworks still displayed online?
It's up to each artist to decide whether they want to display sold artworks online. Generally, we recommend that artists keep their sold pieces visible to showcase the diversity and quality of their work, as well as their popularity.
What about framing?
Some artists provide their works already framed and can share photos of the frame with you. If you don't like the included frame, or if the work is unframed, make arrangements directly through the contact form on the artist's profile page.
How do I find out if you have artworks to my liking?
Simply browse our collection or use the search and filter options to explore pieces that match your preferences.
What does the heart icon next to artworks do?
The heart icon lets you save your favorite artworks to a single page. To view your favorites, click the heart in the main menu. To keep your favorites for future visits and access them across devices, we recommend creating an account.
Is the image online an accurate representation of the artwork?
Yes, the image online is an accurate depiction of the artwork, but it is not contractually binding, as colors and details may vary depending on the device you’re using. If the artwork you receive doesn’t meet your expectations, please contact the artist directly to arrange a return or exchange. However, you shouldn’t worry—many collectors tell us the work is even more stunning in person!
How do I buy art on New Art Day?
Click the price tag button on any artwork page. You’ll be redirected to your cart, where you can proceed to checkout. We’ll ask for your details, arrange delivery, and provide the artist's payment options (PayPal or bank transfer). Once the payment is processed, you’ll receive a confirmation, and the artist will proceed with shipping. Please note that all transactions on New Art Day take place directly between the buyer and the artist. New Art Day does not take any commission on sales.
What payment methods are accepted?
The artists set their preferred payment methods: PayPal and/or bank transfer.
Can I pay in installments?
Payment in installments is not available.
Can I cancel my order?
Yes, you can cancel by email before the artwork is shipped. Once shipped, you have 14 days after delivery to return it for a refund, provided it is in its original condition, minus a 20% processing fee based on the total purchase amount. Shipping costs are non-refundable unless otherwise arranged with the artist.
How much does shipping cost?
Shipping costs are set individually for each artwork by the artist, depending on the country of origin and destination. They are not included in the artwork price and will be added to your cart at checkout.
What about taxes and customs?
Taxes are included in the artwork price. Customs fees are not included: they are handled by the transport provider, depending on the country of origin and destination.
How long does shipping take?
Most orders are delivered within 7 to 10 days. For commissioned pieces, production time is added. Delivery times may vary depending on the artwork’s origin, destination, and framing options.
How can I track my order?
You can request a tracking link from the artist. Please note that tracking services may vary depending on the shipping provider.
Where is my order?
Use the tracking link provided by the artist. If you have any doubts, please contact the artist directly.
What if my order is lost or damaged?
Take photos of the damaged packaging and contact the artist directly as soon as possible. We recommend that artists include shipping insurance in their shipping costs, so you should be eligible for a refund, repair, or replacement at no additional cost. Damage incurred due to improper unwrapping of the packaging is not covered.
What if I’m not satisfied with my purchase?
You can return your purchase within 14 days of delivery for a refund or exchange. Commissioned artworks are not eligible for return. All return arrangements must be made directly with the artist. Shipping costs are non-refundable unless otherwise arranged with the artist.
More questions?
Don't hesitate to use the contact form online, or write directly to support@newartday.com, we're here to help you!
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